Privacy
INTRODUCTION
Welcome to the Rochdale Development Agency’s privacy notice.
Rochdale Development Agency respects your privacy and is committed to protecting your Personal Data. This Privacy Policy sets out how we use and protect your Personal Data when you visit and/or use this website, regardless of where you visit it from, as well as your privacy rights and how relevant data protection law protects them. This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Privacy Policy together with any other Privacy Policy or fair processing notice we may provide on specific occasions when we are collecting or processing Personal Data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
- Important Information And Who We Are
- The Types Of Personal Data Which We Collect About You
- How Is Your Personal Data Collected?
- How We Use Your Personal Data
- Disclosures Of Your Personal Data
- International Transfers
- Data Security
- Data Retention
- Your Legal Rights
- Contact Details
- Complaints
- Changes To This Privacy Policy And Your Duty To Inform Us Of Changes
- Third-Party Links
1. Important Information And Who We Are
Data Controller
Rochdale Development Agency Limited is the Data Controller and responsible for your Personal Data (both as defined in the Data Protection Act 2018 and UKGDPR), collectively referred to as, "we", "us" or "our" in this Privacy Policy.
We have appointed a Data Privacy Manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights (Paragraph 9), please contact the data privacy using the information set out in the contact details section ( Paragraph 10).
2. The Types Of Personal Data Which We Collect About You
“Personal Data” means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of Personal Data about you which we have grouped together as follows:
- Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes email address and telephone numbers.
- Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
- Profile Data includes your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you interact with and use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data which is not Personal Data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
- Your Interactions With Us. You may give us your Personal Data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes Personal Data you provide when you:
- enquire as to our services;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a or survey or take part in our research; or
- give us feedback or contact us.
- Automated Technologies Or Interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
- Third Parties Or Publicly Available Sources. We will receive Personal Data about you from various third parties as set out below:
- Technical Data is collected from the following analytics providers such as Google based outside the UK.
4. How We Use Your Personal Data
Lawful Basis
The law requires us to have a lawful basis for collecting and using your Personal Data. We rely on one or more of the following lawful bases:
- Performance Of A Contract With You: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate Interests: We may use your Personal Data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure client experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Legal Obligation: We may use your Personal Data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this lawful basis.
- Consent: We rely on consent only where we have obtained your active agreement to use your Personal Data for a specified purpose, for example if you subscribe to an email newsletter.
Purposes For Which We Will Use Your Personal Data
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your Personal Data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Purpose/Use |
Type of data |
Lawful basis |
To register you as a new enquiry or client |
(a) Identity |
Necessary for our legitimate interests |
To manage our relationship with you which will include: |
(a) Identity |
(a) Performance of a contract with you |
To enable you to partake in a survey or research |
(a) Identity |
Necessary for our legitimate interests (to study how clients use our services, to develop them and grow our business) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity |
Necessary for our legitimate interests (to study how clients use our services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, services, client relationships and experiences and to measure the effectiveness of our communications and marketing |
(a) Technical |
Necessary for our legitimate interests (to define types of clients for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data |
(a) Identity |
(a) Necessary for our legitimate interests (to carry out direct marketing, develop our services and grow our business) or |
To carry out research through your voluntary participation in surveys or other research projects |
Necessary for our legitimate interests (to study how our clients use our services and to help us improve and develop our services). |
Direct Marketing
You will receive marketing communications from us if you have requested information from us you have not opted out of receiving them.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which services may be of interest to you so that we can then send you relevant marketing communications.
Third-Party Marketing
We will get your express consent before we share your Personal Data with any third party for their own direct marketing purposes.
Opting Out Of Marketing
You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us using the details set out below.
COOKIES
For more information about the cookies we use and how to change your cookie preferences, please see our cookie policy.
5. Disclosures Of Your Personal Data
We may share your Personal Data where necessary with the parties set out below for the purposes set out in the table Purposes for which we will use your Personal Data above.
- Third parties where you provide your specific consent for us to share your Personal Data with them for direct marketing purposes, and whose details are provided when you do so.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your Personal Data in the same way as set out in this Privacy Policy.
We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.
6. International Transfers
We may transfer your Personal Data to service providers that carry out certain functions on our behalf. This may involve transferring Personal Data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
Whenever we transfer your Personal Data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by only only transfer your Personal Data to countries that have been deemed by the UK to provide an adequate level of protection for Personal Data, and subject to contractual terms which give the transferred Personal Data the same protection as it has in the UK.
7. Data Security
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
How Long Will You Use My Personal Data For?
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being clients for tax and insurance purposes.
In some circumstances you can ask us to delete your data: see Paragraph 9 below for further information.
In some circumstances we may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
You have a number of rights under data protection laws in relation to your Personal Data.
You have the right to:
- Request access to your Personal Data (commonly known as a "Data Subject Access Request"). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
- Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your Personal Data in certain circumstances. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) as the lawful basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
- You also have the absolute right to object any time to the processing of your Personal Data for direct marketing purposes (see “Opting Out Of Marketing” in Paragraph 4 for details of how to object to receiving direct marketing communications).
- Request the transfer of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your Personal Data (see the table in section 4 for details of when we rely on your consent as the lawful basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
- Request restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in one of the following scenarios:
- If you want us to establish the data's accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact our Data Privacy Manager via the contact details set out in Paragraph 10 below.
No Fee Usually Required
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit To Respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Contact Details
If you have any questions about this Privacy Policy or about the use of your Personal Data or you want to exercise your privacy rights, please contact Data Privacy Manager using the details set out below:
- Email address: a.ahmed@investinrochdale.co.uk
- Postal address: Rochdale Development Agency Limited, Number One Riverside, Smith Street, Rochdale, OL16 1XU
11. Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
12. Changes To This Privacy Policy And Your Duty To Inform Us Of Changes
We keep our Privacy Policy under regular review. This version was last updated on 13th May 2024. Historic versions can be obtained by contacting us using the details set out above.
It is important that the Personal Data which we hold about you is accurate and current. Please keep us informed if your Personal Data changes during your relationship with us, for example a new address or email address.
13. Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.
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